FAQ page

Question 1

Who is my point of contact?

Accepted Answer

One of our caring Guest Relations will look after you, answer your questions and deal with any requests before and after your arrival.

Question 2

Do we need to bring ID or passport?

Accepted Answer

Yes please! Make sure you carry some form of identification on you, as the Guest Relations rep will need to photograph it upon your arrival.

Question 3

Will you need a security deposit?

Accepted Answer

Yes indeed. A security deposit will be blocked on your card and released 24 hours following your departure.

Question 4

What's the security deposit for?

Accepted Answer

In case of: - Damaged or broken furniture - Damaged appliances or lighting - Damaged television of Hi-Fi equipment - Stained or damaged walls and upholstery - Broken dishes, windows or mirrors - Damaged or missing accessories - Flooding or fire. If anything gets damaged during your stay, simply contact your Guest Relations rep.

Question 5

Can I extend my stay once I'm in the apartment?

Accepted Answer

Of course! It's subject to availability, however. Get in touch with your Guest Relations rep and they'll let you know. If the apartment is available, we would be happy to accommodate you in the same apartment or at the very least, in a similar one.

Question 6

Should I provide my own linen and towels?

Accepted Answer

No need. We equip all our apartments with high-end bathroom amenities and plush linen and towels.

Question 7

Should we wash our sheets before check out?

Accepted Answer

Absolutely not - we'll take care of all that. All you need to do is sit back and relax.

Question 8

Are there any cleaning products in my holiday apartment?

Accepted Answer

All our apartments are tidy and clean for your arrival. If needed, the apartments are equipped with a broom, mop, sponges and floor/ window detergents. If you would like to book additional housekeeping, please book it during the reservation process or contact your Guest Relations.

Question 9

Do Adama apartments have an internet connection?

Accepted Answer

All of our apartments come with a speedy WiFi internet connection.

Question 10

Are there any house rules?

Accepted Answer

Our apartments have a strict no-smoking and no-pet policy. The rest of the rules will be sent over with your confirmation email.

Question 11

Who do I speak to if I experience issues with the apartment?

Accepted Answer

Just call or chat with your Guest Relations rep, and we'll address the problem right away.

Question 12

Can I get a price quote without booking?

Accepted Answer

You absolutely can. You can do it easily through the website – just select your dates and apartment and follow the reservation process for a price quote. Remember: first come, first served. In order to secure your selected holiday apartment, we recommend that you not delay your booking while the place is still available.

Question 13

Can I cook in the apartment?

Accepted Answer

Go ahead and unleash your inner master chef! Each apartment comes with a fully-equipped kitchen.

Question 14

Is it safe?

Accepted Answer

Absolutely! All Company Name apartments are totally secure and private. Moreover, thanks to our property insurance policy, you can enjoy your stay worry-free.

Question 15

At what time can I check-in and check-out?

Accepted Answer

You can check-in between 16:00 to 23:00. Check-out is until 11:00.

Question 16

Can I store my luggage with you if I come earlier than my check-in time?

Accepted Answer

Yes, you're more than welcome to drop off your bags check-in if the apartment is available. Your guest relations will be able to confirm.

Question 17

What should I do when I leave?

Accepted Answer

Just leave the keys. Please also be sure to turn off all lights, air conditioning and close all doors and windows. Please do not concern yourself with washing-up or cleaning, we’ll take care of all that.

Question 18

What is your cancellation policy?

Accepted Answer

Guests receive a full refund upon cancellation more than 30 days prior to the check-in date, less than 30 days no refund will be processed. Cleaning Fee and applicable taxes will be refunded for any reservation cancellation, regardless of cancellation policy. For more information regarding cancellation policies, please click here.

Question 19

Can I get a receipt for the payment?

Accepted Answer

Yes indeed. Just mention it to your Guest Relations rep.

Question 20

Is water, internet and electricity included in the fee?

Accepted Answer

Yes. No additional fees will be charged.

Question 21

Can I pay using my PayPal account?

Accepted Answer

No, unfortunately we don't support PayPal at the moment.

Question 22

Can I pay using my credit card?

Accepted Answer

Yes, the option will be presented during the payment process.

Question 23

Can I pay in dollars?

Accepted Answer

Yes. Just choose dollars as your selected currency.

Question 24

How much do I pay in cleaning fees?

Accepted Answer

The cleaning fee appears when booking and is calculated according to the number of rooms in the apartment.

How Can we help?